When visiting a client this morning I had the pleasure of meeting his grandchildren. We think the key to great care is the ability to connect with people, not just the client but their loved ones too.
We go above and beyond to empower our clients, support them retain independence, important relationships and most of all, exercise their choice to remain in their own homes. So, imagine my delight when my client's youngest granddaughter produced a hand drawn picture and handed it to me, along with a digestive biscuit, for looking after her grandad.
P.S The biscuit isn't in the photo because I inhaled it straight away!
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